The Tuscan Region law regulating tourist services and enterprises is the n. 42/2000. It is very important to make sure that the operators are legitimate and reliable. Apt Firenze often receives complaints from people that booked tourist services through the internet and the enterprises might not exist at all or do not respect contracts. In case of problems it is very difficult to find them and sometimes for example tour operators may not have the compulsory insurance to cover expenses or problems occurring to their clients, as they should. It is now possible to check in the following official list whether the tour operators, accommodation facilities, tour managers or city (and environmental) guides are licenced and legitimate.

A useful list of public toilets in town.
The Tourism Councillorship of the City Hall of Florence has developed a network of fully-equipped public sanitation facilities, responding to specific needs such as the baby-changing tables, both in the city centre and in the surrounding areas.

If Euro is not your currency, you can learn more about it by clicking on the link "the Euro" where you will also find useful information on currency exchange.

Here a list of the main post offices and internet access points in Florence.
For detailed information about the various services offered by Poste Italiane, visit the official web site at: http://www.poste.it/
Remember that stamps can also be purchased from authorized tobacconists.

At the Tourist Rights Protection Desk in the Information Office, Via Cavour 1 red, Florence, multilingual experts aid tourists in compiling and sending any complaints or grievances for bad service they may have to the appropriate authorities.

A list of Bureau de Change offices located throughout the city, some ot them located inside banks or post offices.