At the Tourist Rights Protection Desk in the Information Office, Via Cavour 1 red, Florence, multilingual experts aid tourists in compiling and sending any complaints or grievances for bad service they may have to the appropriate authorities.

Tourist Rights Protection Desk
The application form (in doc/pdf format):

doc format

pdf format

Conciliation Desk
The Chamber of Commerce of Florence has set up a specialised conciliation service for consumers and enterprises involved in economic disputes and who want to avoid legal proceedings. The service provides tourists with the assistance of a representative (conciliator) who will personally follow the proceedings. The procedure may also be initiated from the website of the Chamber of Commerce.